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What is your cancellation/returns policy?

Once your order is placed you have the option of cancelling your order by contacting us directly either by emailing us at webenquiries@tjhughes.co.uk. We will be able to cancel the order on your behalf and advise you on the next steps on receiving funds back into your account.

Once you have received your goods, you have 28 days in which to cancel your order and return the goods for a full refund of the purchase price. We will refund your original delivery charges only where an item is deemed to be faulty/damaged, but not where an item is simply unwanted.

If you would like help with returning your goods we can arrange for them to be collected and the charge for this will be deducted from your refund. The standard charge for this service is currently £10.00 however this amount may increase if you are returning a particularly large/heavy item, please refer to our terms and conditions for detailed pricing.

Further details and accurate price listings for this service are available upon request. Please contact us on the above details if you require any further information.

In order for TJ Hughes to continue to offer great products at great prices, we will only cover the delivery cost to return an item if it is deemed to be faulty or unfit for the intended purpose. If the cost of returning your faulty item is in excess of £10.00 please contact us and we will arrange a free collection as we cannot offer a postage refund above this amount.

We recommend that you obtain proof of delivery for any item that you return as faulty, as this will be required in the event that your parcel does not reach us.

In an instance where a parcel does not reach us and proof of delivery cannot be produced, we regret that we will be unable to offer a refund.

All our courier collection services operate on a Mon-Fri rota, and we regret that it will not be possible for us to offer a weekend collection service, irrespective of circumstance.

Your statutory rights remain unaffected

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