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Privacy Policy

Privacy Policy May 2018

Your personal information is very important to us; we value your privacy and we safeguard all Personal and User Information. We fully comply to all GDPR and Consumer Legislation.

This Privacy Policy explains how Lewis Home Retail LTD collect and use your personal data when you browse our website or make a purchase in store and when you actively provide your Personal Information. The policy also details how we’ll store your details safely and securely. Please read this policy carefully noting that we (Lewis Home Retail LTD) reserve the right to disclose your information only in the circumstances set out below.

What information do we collect and what do we do with it?

From you

If you sign up to an account or if you buy products or services from the website then we will collect Personal Information from you such as your name, email address, delivery address, telephone number as well as your credit/debit card details and billing address. We will also keep a register of your product selection(s) and order history and an encrypted record of your login details.

We will use this information to administer an account with us, complete your purchase(s), and complete delivery to your address. Our assigned delivery company will be handed details of your specified delivery address and our payment gateway provider will directly administer your billing address and any debit/credit card details that you provide. We do not hold your payment details after the transaction has occurred through the payment gateway. We will retain a record of your purchasing history. You can access your Personal Information through the ‘My account’ section of the website.

If you buy products from one of our stores and require home delivery then we will collect Personal Information from you such as your name, delivery address,  and contact details.

We collect your data when you:

·         When you visit our stores or website

·         When you make a purchase on the website, we collect transactional data even when you use our Guest Checkout

·         When you create an account with us

·         When you use the Contact Us page or send us an email

·         When you ask us to contact you regarding  using the ‘email me when back in stock’ function

·         When you engage with us on social media, enter any competitions, view our posts or send us any direct messages

·         When you sign up to our mailing list Newsletter or any competitions

·         When you review our service or leave comments regarding our stores or services

From your use of www.tjhughes.co.uk

By browsing our website, you consent to our placement of cookies on to your browser, unless you have chosen to disable Cookies via your browser.  If you do not accept our Cookies, you may only use this website for browsing and researching purposes and not to make a purchase or shop from tjhughes.com.

Your internet service provider gives your device a number an IP address, which enables your device to connect to the internet. We use this number to collect information about visitor traffic to our website.

We are able to obtain User Information about where you are on the internet, which URL you came from, your domain type, your browser type, device, the city, and the country you are based in, your gender, age range and interests, and where you go to next on your browsing journey. We can also see which pages you visited on your journey through our website, which advertisements you clicked on, the time you spend on our website and any search terms you use on the ‘search’ bar. We collect this data whether or not you go on to make a purchase or set up an account with us.

We track your use of our website by putting cookies (small text files) on your device. There is more information on our use of cookies at https://www.tjhughes.co.uk/cookies . These cookies are to keep a track of your shopping session so that you may retrieve your basket at any time and to make improvements of how we present our site to your device.

How and why do we collect your data?

We confirm that any personal information that you provide to us or any user information that we can identify you from is held in accordance with the Data Commissioner’s Office and we use said data for the following purposes:

·         To administer this website

·         To prevent fraudulent activity and keep our site secure

·         To process your payments

·         To process and deliver your order(s) to you

·         As statistical information to improve this website and service(s) to you

·         To serve web content and advertisements to you

·         To contact you specifically to leave a service and/or product review 7 - 14 days after your order has been placed

·         To respond to your queries, reviews or complaints. Please note that we keep a record of our contact with you for any future communication with us to provide you with the best customer service

·         To inform you of any updates to your order or of any abandoned purchases

·         To send you delivery notifications

·         To notify you, with your given consent, of any products, events, special offers or competitions that may be of interest to you via our newsletters or email alerts

·         To notify you of a change in service or policy

·         To improve our site so that it is presented to you in the most effective way for your device

·         To measure the effectiveness of our advertisements and marketing

OO   Our Stores

wE  We will collect Personal Information from you in our stores when you

  • When you purchase a product or service in store or by phone
  • When you request home delivery for an item purchased in store
  • When you contact our stores by any means with queries, complaints etc. or leave a review online
  • When you ask one of our stores to contact you about a product or service
  • When you enter prize draws or competitions
  • When you use our car parks, loading bays and stores which usually have CCTV systems operated for the security of both customers and staff. 

 

Our  marketing

Where we have your contact details, and you have subscribed to our marketing services, we may be in touch with details of our products or services including special offers, discounts and competitions. At any time, you can unsubscribe to these services by clicking the unsubscribe link found at the bottom of every marketing email.

We may use your information in order to personalise or improve your experience of our website.

Who do we share your information with?

Some of our services require other partners to process. We may need to share your information in order for our partners to perform these activities i.e. verify that a transaction is not fraudulent, administer your card payment, and deliver your items to you. These companies adhere to all the same GDPR legal obligations with regard to safeguarding your information however we will remain responsible to you for what they do with your information.

We are entitled to share your Personal or User Information if we are requested to do so by the police or any other regulatory body or government authority investigating any illegal activities.

Your Delivery

We hand over your name, contact and delivery address details to our assigned delivery companies. It may also be necessary for our assigned delivery partner to take a photo of the outside of your property to assure you we were in the right location at the right time to fulfil your order. This photograph will not be published nor circulated or used for any other purpose than to verify a delivery was made or attempted at your address.

How long do we store your data?

We’ll only keep your data for as long as it necessary to fulfil our services and no longer than is necessary for the purpose in which is the personal data processed.  In some extreme incidences this may be up to 10 years on some purchases such as electrical items. At the end of that period the data will be permanently deleted so it cannot be used for any business related activity or purpose.

Site Security

Our website is SSL (Secure Sockets Layer) Certified.  SSL is a transparent protocol. You can tell if a site is using SSL when a padlock is displayed or the address bar showing the URL as HTTPS instead of HTTP. SSL encrypts the data sent between your web browser and the terminating server.

Our website is PCI DSS compliant. All payment details are encrypted and handed over directly to Barclaycard payment gateway and are not held anywhere. PCI DSS compliance ensures there are no vulnerabilities within the browser and on the physical server itself.

What choices do you have?

You have the right to ask us not to process your information for marketing purposes.

If you do not want us to contact you for marketing purposes, you can unsubscribe to these services, by clicking the unsubscribe link in any TJ Hughes email.

If you don’t want cookies to track you then the Information Commissioners website has some helpful suggestions https://ico.org.uk/for-the-public/online/cookies/ .

Please note that this link and any other links from this site to external websites are compliant to their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 You can choose how we communicate with you, but there are certain communications which are necessary for the operation of this website or which we are required to send by law, and you cannot opt out of these.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

If you want to see what information we hold about you, withdraw consent or want to correct any inaccuracies in that information please contact us using the details below.

How to contact us if you have any queries?

If you have any questions or comments about how your information is used, please email us at Your.Data@tjhughes.co.uk or write to the Data Protection Officer, Hughes House, London Road, Liverpool, L3 8JA.

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