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Delivery Information

Our standard delivery service operates between 8.00am to 4.30pm Monday to Friday. You will be notified of your order being despatched via email/Text.

We aim to deliver most items within 7 working days of an order being placed. Please allow extra time over bank holidays and for large order items. Over busy periods delivery may take up to 14 days for delivery. Some products have an extended delivery time as they are delivered direct from the manufacturer and the estimated delivery time for these items will be indicated on the product description.

Every possible effort will be made to deliver your order within the delivery lead times advised, however in the rare event that we are unable to do so, we will notify you at the earliest opportunity.

Please be advised that due to adverse weather conditions, delivery/collection times may be affected.

We use variety of different carriers and delivery options to deliver our parcels. If you have any questions concerning where your delivery is once it has left our distribution centre please use the link provided – Insert tracking link

Our Delivery options are varied and we offer a number of different options for you to select at the point where you have finished shopping.

Click and Collect - In Store

  • FREE delivery for orders where you intend to collect standard items
  • We have 20 sites across the UK where you can collect from
  • Up to 7 days for delivery to store

 Standard delivery – On Regular Items

  • £3.95 for delivery of regular sized items
  • up to 7 working days
  • (remote areas excluded – see exclusions)
  • When you checkout we'll provide an estimated delivery for your entire order

Standard delivery – On Large Items

  • Delivery from £9.95 to £34.95 (prices depend on weights and dimensions)
  • Express delivery is not available on large items

Express Next Day Delivery - £5.95 – On Regular Items

  • Delivers any eligible orders placed before 2pm (Mon - Thurs) the next working day
  • Orders placed after 2pm on Thursday and Friday will be delivered the following Monday
  • To find out if your order is eligible please check individual product pages
  • Some remote areas are excluded from express – see exclusions

Furniture & Large items

  • Delivery from £9.95 to 
  • Delivery lead times vary from 5-10 working days to 2-3 weeks – see exclusions

Exclusions

We deliver to most postal areas in the UK. We are not able to deliver to the Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, BFPO addresses, Northern or Republic of Ireland or overseas.

We also reserve the right to refuse to deliver to addresses that we believe are not secure such as communal or PO Box addresses.

Extra delivery information

Regular Delivery Items: Regular items are items which fall below 20kg and within the following size ratios. Length: 610mm Width: 460mm Height: 460mm

Public and bank holidays: Please note that we are unable to deliver on public and bank holidays.

Deliveries requiring a signature: For deliveries that require a signature, our courier will post a card after the first unsuccessful attempt so you can call the courier to re-arrange a suitable delivery time. If after 3 days they haven't heard from you, they will try to deliver. If you haven't made contact with them within 5 days the order will be returned to TJ Hughes.

International delivery: We do not currently provide an international delivery service.

 

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