Terms and Conditions
Below are the TJ Hughes Terms and Conditions. Please select a link for more information.
Cookies
Cookies enable us to keep track of your current shopping session in order to make the experience personal to yourself and cookies allow you to return to your basket at a later date. If you choose not use cookies please do not use this site.
Registration
When you place an order with TJ Hughes online you will be required to enter a valid e-mail address in order to receive confirmation e-mails regarding your order. This e-mail address will be used to create a user account that is individual to yourself and can be used to speed up any further orders you wish to place with TJ Hughes online. You will also be assigned a password to ensure the security of your account. Do not let anyone else have access to this password. If you think that someone may have access to this password please contact us at webenquiries@tjhughes.co.uk and we will reset your password for you to update. Passwords are never viewed by TJ Hughes staff and we will never ask you for your password.
Delivery Agreement
Our standard delivery time is within 7 working days. Some products have an extended delivery time as they are delivered direct from the manufacturer and the estimated delivery time for these items will be indicated on the product description.
Ordering
Your order is placed when you press the confirm button in the checkout once you have entered your delivery and payment details. At this point your order is not considered to be accepted by TJ Hughes and enters our order processing stages.
You will receive an e-mail to the address supplied confirming your order is ready to be processed and also confirming the items ordered and total charge.
Your order is deemed to be accepted once it has been processed and dispatched. Please ensure that the expiry date on the card supplied is after the expected dispatch date as we may not be able to charge your card and therefore process your order.
Your order may not be accepted for reasons including but not exclusive to the following;
* Products ordered are unavailable or unsuitable to dispatch.
* We are unable to obtain funds from your bank
* Pricing or description errors on the products you have ordered.
* For any reason you do not comply with these terms and conditions at the time of dispatch
Items marked (CR)
Where an item is marked (CR) on the product description anywhere on our website, TJ Hughes is not the seller. In these cases TJ Hughes is not involved in the transaction between buyer and seller and is not the agent of and has not had authority for either, for any purpose. Accordingly, the contract formed is solely between buyer and seller. The enforcement of any contractual obligations arising out of the completion of a transaction is the responsibility of buyers and sellers party to that transaction. TJ Hughes is not obligated to enforce or execute fulfillment of any contract.
Refunds/Exchanges
Where we are happy to offer a refund or exchange on faulty goods however, this can only be dealt with through our internet site and cannot be completed at any local TJ Hughes store.
Cancellation/Returns Policy
Once your order is placed you have the option of cancelling your order by contacting us directly either by e-mail at webenquiries@tjhughes.co.uk or via telephone on 0845 605 0515
We hope you will be satisfied with any product purchased on our website, but if you wish to return a product to us for any reason you may do so within 28 days of the despatch date. It must be in a saleable condition and in its original undamaged packaging, with tags, labels and accessories. We will refund the price of the product to the purchaser, but we will consider the overall condition of the product being returned when making a refund.
Please note that we cannot exchange or accept the return of certain products, for reasons of hygiene, safety or security. We do not accept returns on opened bedding, cosmetics, fragrance, mattresses, mattress toppers, opened duvets, opened pillows, earrings, piercing jewellery, swimwear, underwear, perishable products or CD’s, DVD’s or computer software that’s been opened unless faulty, not as described or unfit for intended purpose.
Where we are happy to offer a refund or exchange however this can only be dealt with through our internet site and cannot be completed at any local TJ Hughes store
We will refund your original delivery charges only where an item is deemed to be faulty/damaged or unfit for intended purpose, but not where an item is simply unwanted.
If you would like help with returning your goods we can arrange for them to be collected and the charge for this will be deducted from your refund. The standard charge for this service is currently £10.00 however this amount may increase if you are returning a particularly large/heavy item. Contact us directly either by e-mail at webenquiries@tjhughes.co.uk or via telephone on 0845 605 0515. Please complete the Returns Note enclosed indicating your reason for return, requiring a refund or exchange and return inside the parcel.
In order for TJ Hughes to continue to offer great products at great prices, we will only cover the delivery cost to return an item if it is deemed to be faulty or unfit for the intended purpose. If the cost of returning your faulty item is in excess of £7.50 please contact us and we will arrange a free collection as we cannot offer a postage refund above this amount.
We recommend that you obtain proof of delivery for any item that you return as faulty, as this will be required in the event that your parcel does not reach us.
In an instance where a parcel does not reach us and proof of delivery cannot be produced, we regret that we will be unable to offer a refund.
All our courier collection services operate on a Mon-Fri rota, and we regret that it will not be possible for us to offer a weekend collection service, irrespective of circumstance.
Your statutory rights remain unaffected
Customer Feedback
We welcome customer feed back concerning our products and services, please direct your comments to webenquiries@tjhughes.co.uk with your order number, enquiry and contact telephone number and a member of our customer support team will respond to your enquiry as soon as possible.
Please note that office opening hours are Monday - Thursday 9.00am - 5.00pm. Friday 9.00am - 4.30pm
Privacy Policy
TJ Hughes has made a commitment to our Customers to protect their privacy. Any information that we obtain from you is for the use of placing and dispatching your order. With your express consent, we may in the future, contact you with information and news regarding the products and services that we offer. Your personal details will, under no circumstance, be passed or sold on to third party companies. All the information that we gather from your order is held on a secure server in order to reduce every risk of unauthorised access to your personal details. TJ Hughes may, from time to time, use customer details to help in developing our website and company but this is done purely for us to be able to continue to offer outstanding value of the items that you want.
We reserve the right to share your information with third parties for other purposes. For example, in order to perform our Services, we will require a third party to process in-bound card payments. In addition and if necessary, we may transfer the management of your "TJ HUGHES" Account to a third party for debt recovery purposes. Such third parties will hold and process your information securely and we will ensure that they will comply with the Data Protection Act 1998 and another applicable law and will only process your information for the purposes and in the manner directed by us. We also may transfer your information to credit reference or fraud prevention agencies, law enforcement agencies, other governmental agencies or third parties in relation to anti-fraud checks, alleged illegal activities and for the purpose of complying with applicable laws, including anti-money laundering and anti-terrorism laws. Such agencies and third parties may keep a record of your information
We can assure you that we comply with all of the regulations that are required from the UK Data Protection Act.
Security
If you believe that your card has been fraudulently used on our site or that your password is known by another, please ensure that you inform us immediately.
Availability
Every effort is made to ensure that the items that we feature on our website are in stock. However, in the unlikely event that a product you have ordered is not in stock or unavailable, we will endeavor to contact you at the earliest opportunity, either by e-mail or telephone to advise. You are then entitled to cancel your order completely, exchange for a different product of the same value or if the item is temporarily out of stock, wait for the item to be replenished. Alternatively, if we believe that the item you wish to order will not be replenished, we will not accept your order and inform you accordingly.
Description
All reasonable care has been made to ensure that the product description and specification is correct. However, specification details may change. We endeavor to keep all of the information held on this site up to date and accurate. We cannot confirm the price or description of any goods until your order is accepted.
Pricing
Prices are inclusive of VAT and all prices are stated in pounds sterling.
If we refer to a products price and show what the previous selling price was, the item will have been offered for sale either in one of our stores or on our web site for that price for a period of 28 days out of the previous 6 months. Unless stated otherwise.
Payment methods
We accept the following:
* Visa
* Mastercard
* Solo
* Switch
* Delta
* Electron (Please note we cannot accept this card for orders containing dangerous objects)
TJHughes.co.uk is a trading name of TJ Hughes Ltd. Our registered office is at Hughes House, London Road, Liverpool, L3 8JA.
TJ Hughes Ltd is a limited liability company incorporated in England under company number 224422. VAT Number 823 717817
Our Liability
For customers benefit there may be some links to external websites providing information relevant to the product advertised. In these cases TJ Hughes accepts no liability for the content of these sites.
From time to time we may have advertising from other companies on our site. It is the responsibility of the advertising company to ensure that any adverts are correct and legal and TJ Hughes accept no liability for any errors or faults.
TJ Hughes wish to provide the very best service possible to our customers however this site is provided free of charge to our customers and TJ Hughes make no guarantees as to it’s availability or that the site will be fault free.
Statutory Rights
The above terms and conditions are not intended to replace or compromise your statutory rights.
